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Chain retailer with a large array of brand-name electronics, computers, appliances & more.
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- Address8000 Mediterranean Drive, Estero, FL 33928, USA, Naples 34104
- Service Areas
- Phone(239) 949-8146
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Reviews
Went to Best Buy on 12/24 and looked at an open box surround sound system. It was clearly used, banged up, and covered in scratches. We wanted to think about it, so we came back today 12/26 ready to buy it, and the price had increased by $80. I asked the representative if there was anything he could do. He and his manger said no and claimed it was already the lowest price because they need to make a profit. That makes no sense since the exact same item was priced $80 lower two days ago and they would not have listed it then if they could not still profit. He then pointed to the MSRP and said it was still a good deal. The MSRP was the same on 12/24 as it is today. Also, right after Christmas, prices usually go down, not up, especially for an open box item that is visibly worn. We drove back to the store specifically to purchase it, and instead we were told to basically take it or leave it. It feels like Best Buy would rather keep a damaged open box item on the shelf than make a fair sale (and they would have sold it for that price just 2 days prior), and the customer service showed zero interest in helping. People wonder why more customers order online instead of going into stores. This is a perfect example. I will be shopping elsewhere.
Best Buy has every TV you could ever ask for … we went in to just look & Lou Vidaurri was so informative & friendly that we decided to buy 2 Sony TV’s & sound bars. We became a Best Buy member for just $30 & saved money & time & trying to get the lowest price. Thank you Lou for helping us out & finding exactly what we needed to upgrade our tv experience at our condo in fort myers beach ! Lisa & Ryan
I'd like to give a big "shout out" to Janet Cruz, Sales Associate, and France, Lead Technician in the Geek Squad. Both of them were very helpful in my purchase of a Samsung Galaxy S26 Ultra. From the actual purchase of the phone to the transfer of photos, addresses and content Janet and France were most supportive and attentive. In my humble opinion, Best Buy at Coconut has the best service team around!
This is why I continue to buy all my electronics at Best Buy. Kim , Lou, and Store Manager Justin truly made the difference. I was very interested in upgrading to a newer sound system, and they were all welcoming, knowledgeable, and informative throughout the entire experience. They also took the time to point out financing options available to me as a Best Buy cardholder and Plus member, which made the process even easier. Their customer service and professionalism are exactly why I keep coming back year after year.
I came to Best Buy to buy a new iPad mini. Janet Cruz waited on me, a nd she jumped through 100 hoops just to make sure everything was right. She is very smart, patient, and friendly. I don’t know how she did all the steps that she did, but it was very technical and I’m so happy that she was the one that waited on me. Janet should be ahead of the department. I hope Janet Cruz will wait on me next time I am in Best Buy.🤗🤗🤗👏