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Elizabeth Fenwickon Google

3 months ago

Nick and Austin did an amazing job installing our vent for us- they were able to install all the duct work for us to code for our new kitchen remodel. Nick and Austin were both professional, and skilled and did an amazing job. We highly recommend Accent Comfort to everyone we know!

Alex Habelon Google

2 years ago

Been a long time customer of Accent, and always had positive experiences… when everything went well. Asked Accent to come in and replace two bathroom ceiling exhaust vents shortly after the new year. After an employee stepped on an attic sprinkler pipe, water burst through the ceiling, pouring into the apartment for almost half an hour. After finally getting the water shut off, and getting the 4 inches of water off the floor, we were able to begin the restoration process. Due to water damage, the entire apartment required new floors, new cabinets, new counter tops, 2.5 feet of drywall were cut out and replaced from the walls, new Sheetrock was needed in a majority of our ceiling in the living room, and many appliances needed to be replaced. Based on our prior experiences with Accent, after being a long time supporter and customer, we expected this to be a quick process, with support from their business. Unfortunately, the restoration process has been anything but. After these needed repairs rendered our apartment unlivable, we were not only forced to stop collecting/pay back rent, our tenants were forced to move out just before the start of their spring semester at school. After reaching out to get the repair process started, we were shuffled down the line, told the insurance was still making decisions, and told to contact an insurance company who even came to our house looking to get information to help them pay us less money. Now on 2/8, not a single piece of work would be done if we had not fronted 1000s of dollars of our own money to get this process started, so our tenants could return to their apartment as soon as possible, after the damage happened on 1/4. This whole experience has been extremely disappointing from start to finish. What should have been a 2 hour, $400 dollar repair has quickly turned into a multi month, $40k+ repair job that we still have not seen a dime of money to help us fix. The company still has no answers for us, and the whole experience has felt very much like a used car dealership. Very disappointing based on prior experiences with the company. No company is free of making mistakes, and we accepted that a mistake was made, but what is extremely disappointing is the lack of assistance and perceived lack of accountability from the company, as we are constantly shuttled to an insurance company, who has still not paid us a dime, with no end in sight.

Lynn Killianon Google

7 months ago

The service person, Jordan, could not have been more professional or helpful. He came for a regular maintenance appointment but was eager to address and fix several issues that had not been properly fixed by a pervious and different HVAC provider. I can wholeheartedly recommend Accent Comfort Services for their proficiency and their knowledgeable and professional staff.

Selana Shaheenon Google

a month ago

We had to have service on our upstairs A/C unit today. Austin and Zach did a great job! Efficient, thorough & even carefully cleaned when they were done! Thanks, guys!

Peter Messleron Google

8 months ago

Mark fixed my heat that died right as the first cold wave hit us- the first day he came he was able to get one of the thermostats working again which was a lifesaver, and as soon as my landlord approved the repair he was back a few days later with the needed part and fixed it all in about a half hour. Quick & friendly!