City Air Experts Heating and Cooling Claim this business
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- Address411 Foster Ave, Charlotte, NC 28203, Charlotte
- Service Areas
- Phone+1 704-737-9200
- Websitecityairexperts.com/
- HoursMonday8AM-5PMTuesday8AM-5PMWednesday8AM-5PMThursday8AM-5PMFriday8AM-5PMSaturdayOpen 24 hoursSundayOpen 24 hours
- $Pricing$$$$
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6 photosReviews
After getting multiple quotes for a full system replacement from some of the larger players in town, as well as some independent technicians, I called City Air Experts. They came over the next morning to assess the situation and their sales person was very knowledgeable and professional. The proposals (good, better, best-style) they provided were very reasonably priced - much better than those I’d received from others. City Air quoted an upgraded 90%+ efficiency unit for less than the big guys did for an 80% unit. The day of the install their installer Axel should up first thing in the morning and worked all day in 95 degree heat to get the unit in. Install was fantastic - very neat and clean-looking and Axel was very friendly and professional. I was so pleased with their service, I also decided to enroll in their preventative maintenance program. Highly recommended.
As property managers, we've had good experience with City Air, which is based near us in the city center and well managed. Appointment setting is easy and there's plenty of communication from them in confirmations and reminders. They arrive on time and are generously consultative with guidance and expertise. Rafael is professional, pleasant, and well spoken. They are flexible on emergency calls after hours and on weekends, which is comforting. Altogether a solid choice in HVAC!
We needed a new system quickly. After reviewing 4 different proposals and discussing them with each company, City Air delivered! All 4 were good quotes and fine companies here in Charlotte. But City Air did not attempt to upsell us. Great to work with. Rafael, the owner came out and provided us with a quality product and installation with service guarantees on a high quality Trane that met our needs at a great price. I would highly recommend them.
Arrived home from vacation to a house that was 78° and climbing. Called first thing and was pleasantly surprised that City Air Experts was able to have someone out to me within just a few hours! Sam arrived, all smiles, and quickly did a few troubleshooting tests. Quickly determined the issue and had the part on-hand to get us back on track and cooling again. It was a great experience, and as a homeowner that knows nothing about HVAC systems (besides just knowing that I really want it to work during a NC summer!), I appreciate the honestly and transparency.
Tom came to our house to provide an estimate for a new unit. He took his time to answer all my questions and provided a detailed proposal. Really impressed with them and would use again. Thanks!