Cook's Heating & Cooling Claim this business
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- Address490 Forum Pkwy, Rural Hall, NC 27045, Rural Hall
- Service Areas
- Phone+1 336-969-6576
- Websitecookshc.com/
- HoursMonday7:30AM-4:30PMTuesday7:30AM-4:30PMWednesday7:30AM-4:30PMThursday7:30AM-4:30PMFriday7:30AM-4:30PMSaturdayClosedSundayClosed
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2 photosReviews
The best customer service starts from the phone call to Cooks main office yesterday. The staff person that answered the phone ( and I'm sorry I didn't catch his name) was the most pleasant and nicest guy. He talked through things with me so friendly, calmly and professionally, that it made me feel great about calling in. He assigned us someone to come service our unit on our time. The next morning we had our heat pump serviced by the nicest tech. Brian was outstanding and extremely professional. Thank you everyone at Cook's! We truly appreciated all our services- you guys are outstanding!
I’ve been using Cook’s heating and cooling for the past 5 years. They’ve serviced my residence as well as my commercial building. Highly recommend. Josh is extremely professional and has a knack for attention to detail. Communication, quality work, and prompt service calls!!!
Rollon is very professional, thorough, and friendly. He did a great job fixing our A/C unit at a reasonable price. I would highly recommend him for your heating & cooling needs.
Man I have never dealt with a company in this day and age that was more customer service driven than them. The service techs name was Mitch. I wasn’t home when they arrived, I was taking children to school. Mitch was prompt and on time (few minutes early I might add). He was very polite and just nice and courteous to me and my wife as well as my crazy dog kelo. I had a completely new unit put in and it took no time, I was informed the entire way and given all the information I asked for. The job was perfect, hoses and stuff from house to unit were clean and wrapped and just the entire job when he left was clean and left better then it was before he got there. Thank you to cooks heating and air for making this process a painless enjoyable one. Shout out to your tech Mitch for just being a stand up guy and just nice person!!! 5 star!!!!
Great choice for our HVAC needs!!! If anyone has any HVAC needs or is unhappy with their current relationship I can highly recommend Cook's Heating and Cooling out of Rural Hall. It's a well accredited family owned and operated business that provides that personal touch. They were prompt, thorough and easy to get a hold of. They were willing to negotiate and got me the best price that I could find among several quotes, installing my new heat pump quicker than any of the others. Thanks Cook's!