Deckard Claim this business

Kris McCarthyon Google

2 months ago

Woke up to a hot and humid home. We reached out to Deckard HVAC and even though told service would likely happen the following day, Jesse showed up and fixed our unit! Reasonable price especially since he arrived the same day of initial phone call! Jesse outgoing, personable and knowledgeable. Thank you Dan and everyone involved!

Mr.Carlos Jimenezon Google

6 months ago

My experience with Deckard Heating and Cooling was markedly unsatisfactory and raises significant concerns regarding the company’s diagnostic accuracy, professional conduct, and adherence to basic standards of customer service. Following an incorrect diagnosis issued by one of the company’s technicians, I promptly notified the owner, Mr. Dan, and provided clear information demonstrating that the assessment was erroneous. Mr. Dan expressly stated that the matter would be addressed without delay and that the diagnostic fee would be refunded. Despite this assurance, no refund was ever issued, compelling me to initiate a formal dispute through my financial institution in order to recover the funds. While the company initially presented itself in a professional manner, its conduct changed notably once responsibility for the misdiagnosis became evident. Communication ceased, and the company disengaged from the matter entirely. As a result, I was required to obtain a second opinion from another licensed HVAC provider. Their technician identified the actual issue within minutes: a defective thermostat, not a furnace motherboard as previously claimed. I do not typically submit negative reviews; however, the combination of an inaccurate diagnosis, failure to honor a stated commitment, and lack of accountability created a situation in which documenting my experience became necessary. This is particularly concerning given that the incident occurred during a period of cold weather, when timely and accurate service is essential for customer safety and well‑being. It is my expectation that Deckard Heating and Cooling will review this matter internally and take the appropriate steps to improve diagnostic procedures, communication practices, and overall customer service. Doing so would help ensure that future clients receive the level of professionalism and reliability that should be standard within the HVAC industry.

Brandon Powellon Google

5 months ago

Justin came to our house and gave us excellent service! It started out with a Saturday service call when our AC was completely out upstairs and they came out in less than an hour! He came in and did a quick diagnosis and didn’t try and sell us anything we didnt need. Highly recommend Deckard and Justin!

Jeff Strauchon Google

5 months ago

My wife and I have been working with Deckard for years. He’s replaced both our HVAC systems. The downstairs one he recently sold us was a challenge, but Dan worked day and night to get it working to HIS standards, and his are very high. That’s why he’s the BEST! He’ll be down in your crawlspace well past nightfall to get the job done. I can’t say enough good things to describe Dan and his team. We will use them as long as we live in Charlotte and he stays open for business.

Mike Clarkon Google

a year ago

Deckard just replaced my Heat Pump and air handler system and they were fantastic. They treated me like a priority customer, with care and respect. Great communication, friendly, and on-time. Very fair prices, gave me options and time to decide with no pressure. Highly recommend. I won’t be using anyone else going forward.