Integrity Heating & Cooling Claim this business
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Air conditioning contractor
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- Address11907 Sam Roper Dr, Charlotte, NC 28269, Charlotte
- Service Areas
- Phone+1 704-312-8183
- Websitei-hvac.net/
- HoursMonday7:30AM-7:30PMTuesday7:30AM-7:30PMWednesday7:30AM-7:30PMThursday7:30AM-7:30PMFriday7:30AM-7:30PMSaturday8AM-4PMSundayClosed
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6 photosReviews
Integrity definitely went above and beyond. Our AC went out the start of a week with temperatures hovering around 98-99. The tech was here within an hour of our call. The 19 year old system wasn't worth repairing and it would most likely be Friday before a replacement could be installed. I thought we were going to end up at a hotel. I was so surprised and expressed when Integrity offered us two window units to keep a couple rooms cool. I was even more surprised when they kept the entire first floor comfortable until the replacement could be installed. Every single person we talked to were wonderful. The office staff, technician, the salesman, and the two installer, Bryce and Darren. The were also careful to not do any damage and cleaned up nicely. I would highly recommend Integrity Heating & Cooling!
Integrity is the best! They installed our new HVAC system and were amazing from start to finish. We originally called Integrity for a second opinion, and Tyler came out the very next day. He took the time to thoroughly explain what was going on with our system and answered all of our questions without any pressure. Josh, our Comfort Specialist, was AMAZING! He walked us through our options and designed a system that was the perfect fit for our home. We decided to move forward on Saturday, and by Tuesday our new system was already installed. Corbin and Sammy did an outstanding job with the installation. They worked diligently all day! And we both work from home and hardly even knew they were there. They were professional, respectful, and efficient! The entire team provided excellent customer service, and the whole process was smooth and stress-free. We highly recommend Integrity!
Chris King did our maintenance today. What a delightful, courteous technician! He arrived on time, explained up front everything he would be checking, asked if we had any concerns or questions, thoroughly checked our systems, and updated us on their status. Both systems are older, so he explained what to be aware of and offered to have someone from sales explain future options. He was efficient and so helpful! Great company!
About 3 mos ago had spring mtc done on 2 systems by Chris. He was so thorough, explained things clearly -great experience. Last month we decided to add an enhancement to upstairs system which John B handled. He explained the process in terms easy for a non expert to understand, and was super nice and patient even with it being at the end of a very long day. Last week we decided to replace 16 yr old furnace and hvac units with new more energy efficient ones.Josh shared system and financing options+current promos w zero pressure. He was very knowledgeable, easy to talk with and really helped - a lot. Installation was handled skillfully by Bryce and Sammy. They were so thorough and quiet barely knew they were here. Super sweet too. MANY thanks to everyone (office too) for being so dedicated to customer service, expertise, safety and professionalism.
One of our HVAC units was not running properly, so we contacted Integrity Heating and Cooling through the Costco program. They assigned Chris King to diagnose the system, and he did an excellent job. Chris spent a couple of hours running all the required tests, clearly identified where the problem was, and walked us through our options. His manager, Kent, was also very supportive over the phone. He provided helpful guidance, explained the next steps, and made the whole experience smooth and positive. Integrity Heating and Cooling earned our trust on their very first visit. We truly appreciate Chris and Kent for their professionalism, patience, and honest guidance.